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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

LET US HELP YOU!

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Print Winners!

Award Winners - APAC Region 2020

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit
Telkomsel
Indonesia

Best Contact Center - Small (Inhouse)
Best Contact Center - Small (Outsourced)
Pertamina
Indonesia

Best Contact Center - Medium (Inhouse)
LinkAja
Indonesia

Best Contact Center - Large (Inhouse)
Best Direct Response Campaign (Inhouse)
Tokopedia
Indonesia

Best Help Desk (Inhouse)
Best In Customer Service (Inhouse)
Tokopedia
Indonesia

Best In Customer Service (Outsourced)
Pertamina
Indonesia

Best Incentive Scheme (Inhouse)
BANK BRI
Indonesia

Best Public Services Center - Small to Medium (Inhouse)
Best Public Services Center - Small to Medium (Outsourced)
Pertamina
Indonesia

Best Contact Center Design Award (Inhouse)
Tokopedia
Indonesia

Best Customer Loyalty Program
Best Home / Remote Agent Program
Tokopedia
Indonesia

Telkomsel
Indonesia

Best Improvement Award - External Consulting / Training Service (Inhouse)
Best Improvement Award - External Consulting / Training Service (Outsourced)
Telkomsel
Indonesia

Best Outbound Campaign (Inhouse)
Tokopedia
Indonesia

Best Outsourcing Partnership (Inhouse)
Bank Negara Indonesia
Indonesia

& PT. Infomedia Nusantara



PT. Telekomunikasi Indonesia
Indonesia

& Infomedia



Best Outsourcing Partnership (Outsourced)
PT. Bank Central Asia, Tbk
Indonesia

& PT MITRACOMM EKASARANA



Tokopedia
Indonesia

& PT transcosmos Indonesia



Telkomsel
Indonesia

& Infomedia



PT. Bank Central Asia, Tbk
Indonesia

& PT Infomedia Nusantara



Best Recruitment Campaign (Inhouse)
BANK BRI
Indonesia

Best Sales Campaign - Inbound or Outbound (Inhouse)
BANK BRI
Indonesia

Best Sales Campaign - Inbound or Outbound (Outsourced)
Telkomsel
Indonesia

Best Technology Innovation - Internal Solution (Inhouse)
Best Technology Innovation Award Vendor - Live Agent Support Solution (Outsourced)
Future People
Australia

Best use of Self-service Technology - Large (Inhouse)
Tokopedia
Indonesia

BANK BRI
Indonesia

Best use of Social Media in the Contact Center (Inhouse)
Green Contact Center (Inhouse)
BANK BRI
Indonesia

INDIVIDUAL AWARDS

Best Contact Center Executive / Director (Inhouse)
Best Contact Center Operational Manager (Inhouse)
Best Contact Center Operational Manager (Outsourced)
Best Contact Center Sales Professional (Inhouse)
Best Contact Center Supervisor (Inhouse)
Best Contact Center Supervisor (Outsourced)
Best Contact Center Trainer (Inhouse)
Best Customer Service Professional (Inhouse)
Best Customer Service Professional (Outsourced)
Best Analyst (Inhouse)
Best Analyst (Outsourced)
Best Contact Center Support Professional - HR (Inhouse)
Best Contact Center Support Professional - IT (Inhouse)
Best Contact Center Support Professional - Workforce Planning (Inhouse)
Best Project Manager (Inhouse)
Best Sales Manager (Inhouse)
Client Services Manager (Outsourced Services) (Inhouse)
Client Services Manager (Outsourced Services) (Outsourced)
Quality Auditor (Inhouse)
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