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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation
Print Winners!

Award Winners - APAC Region 2013

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit
Best Contact Center - Small (Inhouse)
QNet
Malaysia

Best Contact Center - Small (Outsourced)
Best Contact Center - Medium (Inhouse)
Best Contact Center - Medium (Outsourced)
SingTel
Singapore


Runners Up:
    Best Contact Center - Large (Inhouse)
    Telstra
    Australia

    Best Contact Center - Mega (Inhouse)
    Best Direct Response Campaign
    Best Help Desk
    Telstra
    Australia

    Optus
    Australia

    Best In Customer Service - Small (Inhouse)
    Best In Customer Service - Medium (Inhouse)
    Best In Customer Service - Large (Inhouse)
    Best In Customer Service - Large (Outsourced)
    Best Incentive Scheme
    SingTel
    Singapore

    Stellar
    Australia

    NTUC Income
    Singapore

    Best Contact Center Design Award
    Telstra
    Australia

    SingTel
    Malaysia

    Best Customer Loyalty Program
    Best Home / Remote Agent Program
    iiNet
    Australia

    Best Outbound Campaign
    Best Outsourcing Partnership
    SOFTBANK
    Japan

    & SOFTBANK TELECOM Corp.



    PT XL Axiata, Tbk
    Indonesia

    & PT XL Axiata, Tbk



    Best Recruitment Campaign
    Best Sales Campaign - Inbound or Outbound
    Best Technology Innovation - Internal Solution - Small
    Best Technology Innovation - Internal Solution - Medium
    NTUC Income
    Singapore

    Best Technology Innovation - Internal Solution - Large
    Best Technology Innovation - Internal Solution - Mega
    Optus
    Australia


    Runners Up:
      Best use of Self-service Technology
      Best use of Social Media in the Contact Center
      Optus
      Australia

      iiNet
      Australia

      Green Contact Center

      INDIVIDUAL AWARDS

      Best Contact Center Executive / Director
      Best Contact Center Operational Manager

      Runners Up:
        Best Contact Center Sales Professional
        Best Contact Center Supervisor
        Best Contact Center Trainer

        Runners Up:
          Best Customer Service Professional
          Best Contact Center Support Professional - HR
          Best Contact Center Support Professional - IT
          Best Contact Center Support Professional - Workforce Planning
          Quality Auditor

          Runners Up:
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