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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

ENTER NOW!

Awards Entry Deadline - 31st March 2021


Print Winners!

Award Winners - EMEA Region 2014

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


COMPANY AWARDS

Best Contact Center - Small (Inhouse)
Truphone
United Kingdom

DHL
Qatar

Best Contact Center - Medium (Inhouse)
Best Contact Center - Large (Inhouse)
CEZ ZS
Czech Republic

Best Contact Center - Large (Outsourced)
Best Contact Center - Mega (Inhouse)
Kyivstar
Ukraine

Best Contact Center - Mega (Outsourced)
Best Direct Response Campaign
Best Help Desk
Best In Customer Service - Small (Inhouse)
Truphone
United Kingdom

DHL
Qatar

Best In Customer Service - Medium (Inhouse)

Runners Up:
    Best In Customer Service - Large (Inhouse)
    CEZ ZS
    Czech Republic

    Best In Customer Service - Mega (Inhouse)
    NOS
    Portugal

    Kyivstar
    Ukraine

    Best In Customer Service - Mega (Outsourced)
    Best In Customer Service - Small to Medium (Inhouse)
    Truphone
    United Kingdom

    DHL
    Qatar


    Runners Up:
      Best Incentive Scheme
      Metlife
      Portugal

      Best Contact Center Design Award
      NOS
      Portugal

      Best Customer Loyalty Program
      NOS
      Portugal

      Best Home / Remote Agent Program
      CEZ ZS
      Czech Republic

      Best Outbound Campaign
      Best Outsourcing Partnership
      Concentrix
      United Kingdom

      & Cisco

      National Bank of Greece
      Greece

      & Ethniki Insurance




      Runners Up:
        Best Recruitment Campaign
        Best Sales Campaign - Inbound or Outbound
        Best Technology Innovation - Internal Solution - Medium
        Best Technology Innovation - Internal Solution - Large
        Best Technology Innovation - Internal Solution - Mega
        NOS
        Portugal

        Best Technology Innovation - Internal Solution - Small to Medium
        Best use of Self-service Technology
        NOS
        Portugal

        Spoke
        Russia

        Best use of Social Media in the Contact Center

        INDIVIDUAL AWARDS

        Best Contact Center Executive / Director
        Best Contact Center Operational Manager
        Best Contact Center Supervisor
        Best Contact Center Trainer
        Best Customer Service Professional
        Best Analyst
        Best Contact Center Support Professional - HR
        Best Sales Manager
        Quality Auditor
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