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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

Thank you for checking out the Most Prestigious Awards in the Contact Center World

Our current awards program is closed however we can keep you updated with news
and ensure you are the first to hear when the new awards open if you would like to receive updates click here
Print Winners!

Award Winners - Americas Region 2016

2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit
MassMutual
United States

Sitel US
United States

Best Contact Center - Small (Inhouse)
Best Contact Center - Medium (Inhouse)
Zurich
United States

Optum
United States

Rail Europe
United States

Best Contact Center - Large (Inhouse)
MassMutual
United States

Best Contact Center - Large (Outsourced)
Best Contact Center - Mega (Inhouse)
Optum
United States

Best Contact Center - Small and Mid Size (Inhouse)
Zurich
United States

Optum
United States

Rail Europe
United States

Best In Customer Service - Small (Inhouse)
Best In Customer Service - Medium (Inhouse)
Optum
United States

Zurich
United States

MassMutual
United States

Best In Customer Service - Large and Mega (Outsourced)
Best Home / Remote Agent Program
Optum
United States

MassMutual
United States

Best Outsourcing Partnership
Best Sales Campaign - Inbound or Outbound
Best Technology Innovation - Internal Solution - Large (Inhouse)
IGT USA
United States

Best Technology Innovation - Internal Solution - Mega (Inhouse)
Optum
United States

Best Technology Innovation - Internal Solution - Mega (Outsourced)
24-7 Intouch
United States

Best use of Self-service Technology
Best use of Social Media in the Contact Center (Inhouse)
Cisco
United States

INDIVIDUAL AWARDS

Best Contact Center Executive / Director
Best Contact Center Operational Manager
Best Customer Service Professional
Best Analyst
Best Contact Center Support Professional - HR
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