This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Crisis Management Campaign Award Questions




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What kind of contacts does your center handle? (tick all that apply). If you don't have a center select N/A.
 


3.)What does the company do? Describe the products and services you offer and the types of customers you have.
 





4.)Who are the customers that were affected by the crisis?
 





5.)Please explain what happened in detail.
 





6.)Please explain what actions you took when the crisis occurred?
 





7.)Please describe the program in terms of how you mobilized your staff.
 





8.)What technology was used (if any) to help manage the crisis?
 





9.)How long did the crisis last (in days)?
 


10.)What would you consider to be the most successful part of the crisis management program? Please explain in detail and why you think its the most successful.
 





11.)How much did you invest managing the crisis (In terms of financial and human investment) ?
 





12.)What future ideas / plans do you have following this crisis that you can share when it comes to managing a crisis?
 





13.)Who was responsible for managing the crisis?
 





14.)What channels did you use to manage the crisis effectively?
 


15.)What additional information are you able to provide that shows why your campaign should be considered the best in the region for this award?
 





16.)If you qualify for the regional award finals and are asked to present your crisis management campaign in 25 minutes or less, to a panel for judging purposes, what would you present and why?
 





17.)To help us understand some of your successes in crisis management, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





18.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)