This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Direct Response Campaign Award Questions




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What does the contact center do? (tick all that apply) NOTE If you don't have a center select N/A.


3.)What kind of contacts does your center handle? (tick all that apply). If you don't have a center select N/A.
 


4.)When did the campaign you are submitting for start?


5.)Please give a detailed overview of the direct response campaign.
 





6.)What were the objectives? Please be clear and describe them.
 





7.)What were the results? State objective / results and overall your satisfaction with the results.
 





8.)What modifications would you make if you repeated the program again and why would you make these modifications?
 





9.)How much did the campaign cost in US Dollars (use oanda.com for conversions)?
 





10.)What was the net return on investment?
 





11.)What makes your campaign better than others out there and why should it be named best in the region?
 





12.)If you qualify for the regional award finals and are asked to present your campaign to a panel of judges for judging purposes, what would you cover and why?
 





13.)To help us understand some of your successes with this campaign, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





14.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)