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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
More details at www.ContactCenterWorld.com/worldawards

Best Client Services Manager (Outsourced Services) - Award Entry Form

KEY / LEGEND

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On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) What type of industry would describe your company best? (Select only one.)
 


2.) What does the contact center do? (tick all that apply) If you don't have a center select N/A


3.) What kind of contacts does your center handle? (tick all that apply). If you don't have a center select N/A


4.) What is YOUR specific job title and your key roles/responsibilities?
 





5.) How many years have you been working in this role in Client Services?


6.) Which of the following areas are you personally responsible for? (check all that apply)
 


7.) How many different locations do you manage?
 


8.) And how many client services staff?
 





9.) Also how many staff (front line staff/back office staff) work on the client accounts you manage?
 





10.) What skills/attributes do you believe a successful client services manager requires?
 





11.) What achievements have you accomplished in the last year for your company? (specify results where relevant)
 





12.) How often do you meet operational staff to review results / feedback / ideas?


13.) What lessons have you learnt managing clients?
 





14.) What is the most important part of your role? explain so we can understand the reasons behind your response
 





15.) in your opinion, what are the TOP 3 metrics you should feed back to clients of yours about the service your company provides?
 





16.) What additional information are you able to provide that shows why you should be considered as the best in the region for this award
 





17.) If you qualify for the regional award finals and are asked to present your skills, knowledge, experience in 15 minutes or less, to a panel for judging purposes, what would you present and why?