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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Contact Center Design Award - Award Entry Form

KEY / LEGEND

Upload Feature!
On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) What type of industry would describe your company best? (Select only one.)
 


2.) What are the main functions of the contact center? (tick all that apply)


3.) What kind of contacts does your center handle? (tick all that apply)


4.) How long (in years) has this center been in operation?
 


5.) When was the design you have submitted completed?
 





6.) How many full-time staff do you employ in your center?
full-time
 
part-time
 


7.) Describe the strategy behind the design
 





8.) What are the key features of the center that you believe make it appealing to staff?
 





9.) What other features have you built in for the staff?
 





10.) What was the investment for the design - state in USD (US Dollars - use oanda.com to calculate if you do not use USD)?
 





11.) What awards or internal/external recognition have you received as a result?
 





12.) What design features do you believe set you apart from most other centers?
 





13.) Please upload photos showing all different views of the center and the design concepts named above (UPLOAD PHOTOS)
 





14.) If you qualify for the regional award finals and are asked to present your design entry 15 minutes or less, to a panel for judging purposes, what would you present and why?