This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Sales Campaign - Inbound or Outbound Award Questions




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)When was the campaign for this award submission started?


3.)Please describe the campaign in detail.
 





4.)What were the initial objectives? Please be specific.
 





5.)What was the investment (in US Dollars - use oanda.com for conversion) for this campaign?
 


6.)What was the return on investment and over what time frame?
 





7.)What percentage of sales 'stuck' ie completed successfully?
 





8.)Please describe all the measures you monitored, the targets and final results.
 





9.)How did you measure customer satisfaction with the campaign?
 





10.)What other channels did you use as part of the campaign (explain) e.g email, chat etc?
 





11.)What lessons did you learn in the process?
 





12.)How much of the program was managed inhouse and what, if any, aspects were subcontracted out to others?
 





13.)In your opinion. what makes your sales campaign unique and the best in the region?
 





14.)If you qualify for the regional award finals and are asked to present your campaign to a panel of judges for judging purposes, what would you cover and why?
 





15.)To help us understand some of your successes relating to this award entry, please upload a short (No more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





16.)If you qualify for the finals and are asked to present your entry/program in 25 minutes or less, to a panel for judging purposes, what would you present and why?
 





17.)Who suggested you to enter this award and why? (This is for background information)