www.contactcenterworld.com/worldawards
 
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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
Click here to enter the awards process

Best Employee Wellness Program - Award Entry Form

KEY / LEGEND

Upload Feature!
On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) For the center you are applying for this award, which of the following best describes its set up. Please read all options clearly before you make your final choice. This cannot be changed in the future as it determines the classification of the award.


2.) We classify entrants into different categories for awards. Which of the following best describes this center? Please read all options clearly before you make your final choice. This cannot be changed in the future as it determines the classification of the award.


3.) For this award entry the number of agents/representatives involved in this activity (Please ignore support staff such as IT, WFM, HR and other company personnel not actively involved). NOTE: In most cases it is not the number of total agents/staff in the company UNLESS they all are involved in this specific activity and are at the same location. This is a key number that determines which award category you are entered into and cannot be changed at a later date If you are unsure, please get this number before you proceedĀ 


4.) What type of industry sector would describe your company best? (Please select the closest one.)
 


5.) What does the contact center do? (Please select all that apply). NOTE: If you don't have a center select N/A.


6.) What kind of contacts does your center handle? (Please select all that apply). If you don't have a center select N/A.
 


7.) What does the company do? Please describe the products and services you provide and who are your customers.
 





8.) In your center where you are submitting for this award, approximately how many people work there? select ONLY the number that are involved in this award category not all staff in the company!


9.) The center you are submitting for this award - is it for only your company OR is it for say a customer/client of yours


10.) This is for ContactCenterWorld.com ONLY - If the answer to the above question is that its for a client, please name the client and as best as possible explain what they do below otherwise enter NA
Client Name (or enter NA if none)
 



What does the client do? (or enter NA if none)
 





11.) Please provide a detailed summary of your employee wellness program.
 





12.) How long have you been focused on wellness in your company?
 





13.) How many full time staff are involved in your employee wellness program?


14.) How do you measure the success of your wellness program?
 





15.) Which of the following areas does the wellness program cover? (Please select all that apply.)
 


16.) Please describe in detail 3 main methods on how you help employees physical and mental well being.
Method 1
 



Method 2
 



Method 3
 





17.) What is the most successful part of your wellness program?
Describe what is the most successful part
 



How do you measure the effectiveness so you know it is the most successful?
 





18.) Which of the following benefit from this program?
 


19.) Approximately, how much do you invest per person per year on wellness for your staff and how much of the overall cost of business does this represent (%)?
 


20.) Which of the following do you have to help wellness at work? (select all that apply.)
 
 


21.) What wellness support do you provide to staff working from home ?
 
 


22.) What other general support do you provide to staff?
 


23.) From your staff perspective, which services are the most utilized and why do you feel they are the most utilized?
 





24.) What programs do you feel are under utilized and why?
 





25.) What additional information are you able to provide that shows why your program should be considered as the best in the region for this award?
 





26.) Who suggested you to enter this award (Job title only no names please) and why? (This is for background information.)
 


27.) Who suggested you to enter this award and why? (This is for ContactCenterWorld.com use only)
State persons name
 
Their job title
 
Relationship to you (manager, friend etc)
 
Email (if known)
 
Why did they suggest you enter
 


28.) This question is for ContactCenterWorld.com staff only and no judges will see this! What other awards (internally (within your company) and externally have you won in the last 3 years and if external (outside your company) share a link showing your win so we can verify the wins. If you have not won any state NONE
 





29.) Why is an award from ContactCenterWorld.com so important to you? Explain what it means to you and the company
 





30.) To help judges understand some of your successes in this role and why you should be considered as a finalist for this award, please either (SELECT 1 OR 2) (1) upload a short (no more than 3 minutes) Video (mp4) or Audio (mp3) of you talking about your achievements in the last 12 months. NOTE: Please do not wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work! (2) state in written format clearly why you should be considered as a finalist
 





31.) Finalists are required to present in front of judges. If you qualify for the award finals and are asked to present your best practice tips and experience in 15 - 20 minutes what would you present and why? For example share a list of subjects you would talk about to convince judges you are the best
 




Global Benchmarking Study Questions

These are optional questions that you can provide as part of our global benchmarking study. By contributing to these you will have access to a comprehensive industry report online at the end of the awards year. All data is confidential and if you participate in this survey your data will be included but no data will be attributed to you so no one accessing the results can track it back to you or your company. We encourage everyone to participate.



1.)Which employee wellness programs have had the greatest impact on staff morale and engagement (select the 3 that you consider had the most impact)


2.)How frequently do you review the wellness needs of staff?
 


3.)How do you measure the effectiveness of your employee wellness strategy? (select all that apply)