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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Project Manager - Award Entry Form

KEY / LEGEND

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On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

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1.) What type of industry would describe your company best? (Select only one.)
 


2.) What does the contact center do? (tick all that apply) If you don't have a center select N/A


3.) Do you work for just one center or multiple centers?


4.) Are you working always for the same overal company or do you freelance/contract between several?
Always same company
 



Freelance / contractor
 





5.) What is YOUR specific job title and your key roles/responsibilities?
 





6.) How many years have you been working in this role in project management?


7.) Which of the following areas are you personally responsible for? (check all that apply)
 


8.) What achievements have you accomplished in the last year for your company? (specify results where relevant)
 





9.) What lessons have you learnt managing projects within the contact center space
 





10.) in your opinion, what are the TOP 3 metrics you should be measured on as a project manager? state results for these as well
 





11.) Describe 3 projects (in last 2 years) in detail and how you contributed to their success - state results where applicable/relevant to your answer
 





12.) What additional information are you able to provide that shows why you should be considered as the best in the region for this award
 





13.) If you qualify for the regional award finals and are asked to present your skills, knowledge, experience in 15 minutes or less, to a panel for judging purposes, what would you present and why?