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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Outbound Campaign - Award Entry Form

KEY / LEGEND

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On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

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1.) What type of industry sector would describe your company best? (Please select the closest one)
 


2.) What kind of contacts does your center handle? (tick all that apply). If you don't have a center select N/A
 


3.) How many full-time staff do you employ in your center?
full-time
 
part-time
 


4.) How long (in years) has this center been in operation?
 


5.) Is your Center unionized?


6.) What does the contact center do? (tick all that apply) NOTE: If you don't have a center select N/A.


7.) What outbound activity are you submitting for this award?
 





8.) What is the campaign for? i.e. upgrade sales campaign and over what time frame?
 


9.) What were your initial goals with the outbound activity?
 





10.) Who developed it?
 


11.) What were the key metrics you were measuring? (Please list them all out)
 
 
 
 


12.) Do you use predictive dialing?


13.) What made the outbound activity unique?
 





14.) Please describe an instance when you had to adjust the outbound campaign quickly in order to create a solution to an unexpected problem.
 





15.) What are the results of this activity? Please provide as much detail as possible.
 





16.) In terms of cost/benefit, outline the financial metrics of this campaign i.e. what did it cost and wht was the ROI (if you can break down to per call state per call or if overall state over the entire project)
 


17.) Did you measure customer satisfaction with respect to this outbound campaign?


18.) What method(s) do you use to collect customer feedback on a customers experience with your outbound activities?
 


19.) Please provide evidence to illustrate how the outbound campaign benefited the customer.
 





20.) Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)
 


21.) To help us understand some of your successes in this category, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





22.) If you qualify for the finals and are asked to present your entry/program in 25 minutes or less, to a panel for judging purposes, what would you present and why?
 




Global Benchmarking Study Questions

These are optional questions that you can provide as part of our global benchmarking study. By contributing to these you will have access to a comprehensive industry report online at the end of the awards year. All data is confidential and if you participate in this survey your data will be included but no data will be attributed to you so no one accessing the results can track it back to you or your company. We encourage everyone to participate.



1.)What are the 3 most important skills and experience for new OUTBOUND agents?
 


2.)Do agents use any scripts when dealing with customers inquiries/calls?


3.)What do you measure agents against? (select all that apply)
 


4.)What methods do you use to motivate your agents? (Select all that apply)
 


5.)Do you have scrub (Do not call) lists?