This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Outbound Campaign Benchmarking Survey




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What kind of contacts does your center handle? (tick all that apply). If you don't have a center select N/A
 


3.)How many full-time staff do you employ in your center?
full-time
 
part-time
 


4.)How long (in years) has this center been in operation?
 


5.)Is your Center unionized?


6.)What does the contact center do? (tick all that apply) NOTE: If you don't have a center select N/A.


7.)What outbound activity are you submitting for this award?
 





8.)What is the campaign for? i.e. upgrade sales campaign and over what time frame?
 


9.)What were your initial goals with the outbound activity?
 





10.)Who developed it?
 


11.)What were the key metrics you were measuring? (Please list them all out)
 
 
 
 


12.)Do you use predictive dialing?


13.)What made the outbound activity unique?
 





14.)Please describe an instance when you had to adjust the outbound campaign quickly in order to create a solution to an unexpected problem.
 





15.)What are the results of this activity? Please provide as much detail as possible.
 





16.)In terms of cost/benefit, outline the financial metrics of this campaign i.e. what did it cost and wht was the ROI (if you can break down to per call state per call or if overall state over the entire project)
 


17.)Did you measure customer satisfaction with respect to this outbound campaign?


18.)What method(s) do you use to collect customer feedback on a customers experience with your outbound activities?
 


19.)Please provide evidence to illustrate how the outbound campaign benefited the customer.
 





20.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)
 


21.)To help us understand some of your successes relating to this award entry, please upload a short (No more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





22.)If you qualify for the finals and are asked to present your entry/program in 25 minutes or less, to a panel for judging purposes, what would you present and why?