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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Contact Centre Collections Professional Award Questions - Award Entry Form

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1.) What type of industry would describe your company best? (Select only one.)
 


2.) What are the main functions of the contact center? (tick all that apply)


3.) What types of interactions/functions do you manage at this center? (select all that apply)


4.) What is your job title and outline your responsibilities
 





5.) How many years' experience do you have as a Collections Professional?
 





6.) How long have you worked at your current contact center?
 





7.) How many calls do you handle during an average shift?
 





8.) What differentiates you from other collections professionals in your Center?
 





9.) What achievements have you accomplished in the last year for your Center in terms of collections (specify results versus targets)
 





10.) What awards (internal or external) have you won as a result of your collections ability?
 





11.) What are your personal goals inside the contact center?
 





12.) What skills/attributes do you believe a successful collections professional requires?
 





13.) Are there any personal challenges that you have had to overcome to do your job?
 





14.) What additional information are you able to provide that shows why you should be considered as the best in the region for this award
 





15.) If you qualify for the regional award finals and are asked to present your skills, knowledge and experience in 15 minutes or less, to a panel for judging purposes, what would you present and why?