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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best External Support Services - Training and Development - Award Entry Form

KEY / LEGEND

Upload Feature!
On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) What type of industry would describe your company best? (Select only one.)
 


2.) What were the key business objectives for this case study?
 





3.) What were the measurable deliverables that were set to achieve these objectives?
 





4.) Provide 12 months results for each. (Please upload pdf.) Maximum 4 pages
 





5.) Specify your measures of customer satisfaction and provide evidence of your results
 





6.) Indicate how you benchmark your service and what standards you have applied in the past 12 months against best practice
 





7.) How have you successfully managed your client’s expectations and relationships?
 





8.) How do you show ROI to your clients – provide client testimonial to support your entry?
 





9.) What were your key challenges and how did you address them?
 





10.) What initiatives have you implemented in the past 12 months to differentiate your offering from your competitors?
 





11.) What considerations do you foresee in your environment in the next 2 years and what have you done to prepare for them?
 





12.) What where the results of the training and development initiative? Be specific for the judges
 





13.) What makes this training and development offering award winning?
 





14.) If you qualify for the regional award finals and are asked to present your campaign to a panel of judges for judging purposes, what would you cover and why?