This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Recruitment Campaign Benchmarking Survey




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What are the main functions of the contact center? (Please tick all that apply)


3.)When was the campaign you are entering first introduced?


4.)Was your campaign designed to primarily attract new:
 


5.)How would you rate the competition with other centers in your local labour market for staff?


6.)How were your jobs advertised? (Please check all that apply)
 


7.)On average, how many applications did you receive per position available?
 


8.)What methods were used when recruiting? (Please check all that apply)
 


9.)Please describe in detail the objectives of the recruitment campaign.
 





10.)Now describe the actual campaign in as much detail as possible.
 





11.)Was this campaign managed 100% internally or with the support of an external organization? If an external organization was involved, please specify the roles of each party.
 





12.)What were the results of the recruitment campaign? Please be specific for judges.
 





13.)What makes this campaign award winning?
 





14.)If you qualify for the regional award finals and are asked to present your campaign to a panel of judges for judging purposes, what would you cover and why?
 





15.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)
 


16.)To help us understand some of your successes relating to this award entry, please upload a short (No more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!