This is a printed copy of current questions for the Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into to enter the information.
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Best Contact Center Support Professional - HR Benchmarking Survey

1.)What type of industry sector would describe your company best? (Please select the closest one)

2.)What kind of contacts does your center handle? (Please select all that apply). If you don't have a center select N/A.

3.)What does the contact center do? (Please select all that apply). NOTE: If you don't have a center select N/A.

4.)Is your Center unionized? Trade union for example.

5.)What is YOUR specific job title and your key roles/responsibilities?

6.)What would you say is the closest to your job level within your company? (Please select one)

7.)How many other people in your company are in the same role as you?

8.)If the answer to the question above is 5 or more, please tell us where you stand relative to the others for example are you #1, #2 etc.

9.)Describe a typical day in this role - from the time you start to the time you finish and what you get done.

10.)How many years' experience do you have in Human Resources?

11.)How long have you worked at your current contact center?

12.)Which of the following areas are you personally responsible for? (Please check all that apply)

13.)What skills, knowledge etc do you have that makes you successful in HR?

14.)What is the most important part of your role? explain so we can understand the reasons behind your response.

15.)How would you rate the competition with other centers in your local labour market for staff?

16.)What idea or process for Human Resources are you most looking forward to implementing in the next year?

17.)What lessons have you learnt in your role as they relate to supporting the contact center with HR services? Illustrate with some examples where relevant.

18.)Please give a very specific example of a particular HR challenge that the contact center faced and illustrate how you overcame the challenge.

19.)How do you define success in your role and illustrate your answer with examples of how this is measured and your own performance?

20.)What contributions have you made to the success of the contact center?

21.)What additional information are you able to provide that shows why you should be considered as the best in the region for this award?

22.)If you qualify for the regional award finals and are asked to present your skills, knowledge, experience in 15 minutes or less, to a panel for judging purposes, what would you present and why?

23.)To help us understand some of your successes in this role, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!

24.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)