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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Contact Center Sales Professional - Award Entry Form

KEY / LEGEND

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On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) What type of industry would describe your company best? (Select only one.)
 


2.) What are the main functions of the contact center? (tick all that apply)


3.) What are you selling?
 





4.) What types of interactions/functions do you manage at this center? (select all that apply)


5.) What is your job title and outline your responsibilities
 





6.) What level would you consider your current role at?


7.) How many years' experience do you have as a Sales Professional?
 


8.) How long have you worked at your current contact center?
 


9.) How many calls do you handle during an average shift?
 


10.) What differentiates you from other sales professionals in your center?
 





11.) What achievements have you accomplished in the last year for your center in terms of sales? (specify results versus targets)
 





12.) What awards (internal or external) have you won as a result of your sales ability?
 





13.) What are your personal goals inside the contact center?
 





14.) What skills/attributes do you believe a successful professional requires?
 





15.) Are there any personal challenges that you have had to overcome to do your job?
 





16.) What additional information are you able to provide that shows why you should be considered as the best in the region for this award
 





17.) If you qualify for the regional award finals and are asked to present your skills, knowledge and experience in 15 minutes or less, to a panel for judging purposes, what would you present and why?
 




Global Benchmarking Study Questions

These are optional questions that you can provide as part of our global benchmarking study. By contributing to these you will have access to a comprehensive industry report online at the end of the awards year. All data is confidential and if you participate in this survey your data will be included but no data will be attributed to you so no one accessing the results can track it back to you or your company. We encourage everyone to participate.



1.)How did you come to apply for your current position?
 


2.)What methods were used when you were recruited? (check as many as apply)
 


3.)What is your educational background?
 


4.)If you had a College or University Major, what was your area of specialization?
 


5.)How many days initial training did you receive at your current contact center?
 


6.)Per year, how many days of on-going training do you receive?
 


7.)In which of the following areas have you received training? (check all that apply)
 
 
 


8.)In your own opinion, what are the three most important skills and experience for new agents? (please indicate with 1 for most important, 2 for second and 3 for third)
Basic computer literacyCommunication - written
EducationKeyboarding skills
Previous industry experienceTelephone skills
Communication - verbalCustomer Service Skills
Interpersonal skillsLanguage skills
Sales experienceN/A not applicable
Other (please specify)
 


9.)What features are available to make your contact center more comfortable? (check all that apply)
 


10.)Is your Center unionized?


11.)What forms of benefits does your Center offer? (check as many as apply)
 


12.)What are you and other Agents measured against? (check all that apply)
 


13.)Of the criteria above, which do you feel is:
Most important
 
Why?
 
Least important
 
Why?
 


14.)What measures are used to motivate Agents at your Contact Center?
 


15.)Of those you checked above, which is MOST valuable to you?
Most valuable:
 
Why
 


16.)What methods are used to monitor you?
 


17.)Do you receive any individual performance bonuses?


18.)Do you use scripts during sales call?


19.)What is the average length of a Sales Call you handle?
 


20.)What is the average length of your shift?
 


21.)Do you have direct input into your shift scheduling?