This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Customer Loyalty Program Award Questions




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What kind of contacts does your center handle? (Please tick all that apply).
 


3.)Please describe the customer loyalty program and its key objectives.
 





4.)(1) When was the program launched and, (2) in the last 12 months how much has been invested (in $US Dollars please - use oanda.com for conversions)?
 





5.)How do participants of the program interface with the contact center?
 





6.)How do you measure the loyalty of customers in the program and the overall effectiveness of the program?
 





7.)What results can you share to demonstrate the success of the program? Please be specific.
 





8.)What challenges did you have to overcome to make the program successful?
 





9.)What future loyalty enhancements are you considering over the next few years?
 





10.)What additional information can you provide that illustrates why your customer loyalty program should be ranked as one of the best in the region?
 





11.)To help us understand some of your successes in this program, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





12.)If you qualify for the finals and are asked to present your loyalty program in 25 minutes or less, to a panel for judging purposes, what would you present and why?
 





13.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)