www.contactcenterworld.com/worldawards
 
Print
This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
Click here to enter the awards process

Best Improvement Award - External Consulting / Training Service - Award Entry Form

KEY / LEGEND

Upload Feature!
On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) What is the name of the business improvement project you are entering?
 


2.) Who is the client?
 


3.) What were the clients objectives in broad terms?

also state specific objectives below and where possible current performance
Insert Objectivecurrent score / performancetarget
 
 
 
 
 
 
 
 
 


4.) What type of project is this? Select one from this list


5.) When did you complete this project (state year)
 


6.) How long did this project take? (from start to finish) approx.


7.) Was the main objective to (select one)
 


8.) State what made this project a success (refer to objectives and sate results)

few lines to describe plus details below
insert objective / current score / performance / target / end result (include 1 or more examples)
 





9.) Include a testimonial from the client
 





10.) What lessons did you learn from this project?
 





11.) What 5 best practices would you share about this project and why it was a success?
 





12.) What are the long term benefits of this project for the client?
 





13.) What was the cost of the project and how much did the project make / save the company?
 





14.) Why do you feel this project is worthy of an award? explain in detail