This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
Click here to enter the awards process

Survey Print

Best Incentive Scheme Award Questions




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What does the contact center do? i.e. its role
 





3.)What does the contact center do? (Please tick all that apply) NOTE If you don't have a center select N/A


4.)Why was the scheme implemented? Please be specific with reasons and any challenges up to this point.
 





5.)What was the scheme? Please explain in detail including when it started / finished.
 





6.)What were the key objectives and the corresponding results?
 





7.)What modifications would you make if you repeated the program again and why would you make these modifications?
 





8.)How much did the scheme cost? State in US Dollars (use Oanda.com for conversions)
 





9.)What was the net return on investment?
 





10.)Why should you win this award?
 





11.)If you qualify for the regional award finals and are asked to present your scheme in 25 minutes or less, to a panel for judging purposes, what would you present and why?
 





12.)To help us understand some of your successes in this role, please upload a short (No more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





13.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)