This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
Click here to enter the awards process

Survey Print

Best Community Spirit Benchmarking Survey




1.)What type of industry sector would describe your company best? (Please select the closest one.)
 


2.)What does the contact center do? (tick all that apply) NOTE If you don't have a center select N/A.


3.)What kind of contacts does your center handle? (tick all that apply). If you don't have a center select N/A.
 


4.)How long (in years) has this center been in operation?
 


5.)How many full-time staff do you employ in your center?
full-time
 
part-time
 


6.)Is your Center unionized?


7.)What areas is the center involved with? (Please select all that apply)
 


8.)How long has your center been involved with the community?
 


9.)What percentage of your employees are involved in your community programs?
 


10.)On average, how much time PER PERSON is dedicated to community involvement each month?
 


11.)Do staff get paid by the company OR do they volunteer their time for community related projects? Please explain.
 





12.)Do you employ any full-time staff dedicated to running you community programs?


13.)How many people are dedicated full time?
 


14.)In your opinion, what are the benefits of getting involved with the community? (Please select all that apply.)
 


15.)How do you choose which projects/organizations to support? explain in detail the process using an example where relevant
 





16.)Please describe the main activities you have undertaken in the LAST 12 Months for the benefit of the community. Please explain in detail.
 





17.)How has the community benefited from your contact center supporting these programs ? Please provide as much information as possible.
 





18.)Describe how your involvement in community programs enhances morale and motivation in the center
 





19.)How do you measure the success of your community programs? Be clear and explain any targets etc.
 


20.)How do you balance the needs of the contact center (i.e. achieving service level) and those of your community programmes?
 





21.)Can you provide any supporting evidence / letters from organizations you have helped? If so, please upload them and MAKE SURE YOUR COMPANY NAME AND ADDRESS IS NOT VISIBLE
 





22.)Which areas do you plan on getting involved with in the future? (select all that apply)
 


23.)What additional information can you provide that illustrates why your contact center's community spirit is the best out there?
 





24.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)
 


25.)To help us understand some of your successes relating to this award entry, please upload a short (No more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





26.)If you qualify for the finals and are asked to present your entry/program in 25 minutes or less, to a panel for judging purposes, what would you present and why?