This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
Click here to enter the awards process

Survey Print

Best CX Champion Award Questions




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What kind of contacts does your center handle? (Please select all that apply). If you don't have a center select N/A.
 


3.)Provide a description of the company as a whole - history, what the company does and who your customers are.
 





4.)What is your specific job title and your key roles/responsibilities? (Please provide a detailed description)
 





5.)How many years have you been working in this role?


6.)What would you say is the closest to your job level within your company? (Please select one)


7.)How many people work in the company, how many locations do you operate out of and describe any other aspect that gives judges a good background to know more of the company and its role?
 





8.)What’s your customer segments/demographics? i.e. breakdown of customers by type / location / age etc.
 





9.)What’s the overall CX strategy and how does it benefit customers and the company?
 





10.)Describe some of the CX initiatives your company has been involved in during the last 24 months.
 





11.)From the answer above, which initiatives have you been personally been involved in and outline your role (e.g. leader of the program, advisor etc)
 





12.)In your opinion which of the CX programs you have been involved in has had the biggest contribution to the success of the overall CX strategy and describe in detail what have been the results and effect on the company and customers.
 





13.)Outline some of the lessons learned in the program - break them down into what worked well and what did not go to plan with your reasons why for each of these.
 





14.)What do you feel makes your CX initiatives different from others out there and why do you feel your contribution personally was critical?
 





15.)What future plans / ideas do you have for enhancements to your companies CX strategy?
 





16.)What professional or academic qualifications do you have that assist you in your CX role?
 





17.)What skills/attributes do you believe a CX professional requires to be successful?
 





18.)in your opinion, what are the TOP 3 metrics you should feed back to the leadership team from the work you do?
 





19.)What lessons have you learnt in your job that now make you even more successful? Please be specific and share some stories to illustrate what you mean.
 





20.)What is the most important part of your job and why? Please explain so we can understand the reasons behind your response.
 





21.)Please describe a typical day in this role - from the time you start to the time you finish and what you get done.
 





22.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)
 


23.)What achievements have you accomplished in the last 12 months for your company? (Please explain in detail and specify results where relevant. If you are part of a team where do you rank in terms of performance eg 1st/2nd etc)
 





24.)To help us understand some of your successes in this role, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





25.)What additional information are you able to provide that shows why you should be considered as the best in the region for this award.
 





26.)If you qualify for the award finals and are asked to present your skills, knowledge, experience in 20 minutes or less, to a panel for judging purposes, what would you present and why?