This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Technology Innovation Award Vendor - Self-service Solution Award Questions




1.)If you qualify for the regional final, will you be prepared to do a 10 minute demonstration of the solution and how it works?


2.)Where do you sell your solutions (select most appropriate options below – can select one, two or all 3 regions)


3.)What is the name of the solution you are submitting for this award?
 


4.)How long has the solution been commercially on sale?


5.)How many customers do you have approximately?


6.)Please Describe in less than 100 words how the solution benefits the contact center
 





7.)Please describe in less than 100 words how the end use (customer or the contact center) benefits
 





8.)How do contacts centers justify the investment in the solution
 





9.)Can you share some cost / benefit details i.e. how much the solution costs and how contact centers justify the investment with benefits
 





10.)In detail, describe how the solution works
 





11.)Share 2 case studies how 2 customers benefit from the solution and include (where possible) a quote from these customers
 





12.)Lastly, why do you feel this technology should win this award?
 





13.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)
 


14.)To help us understand some of your successes relating to this award entry, please upload a short (No more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





15.)If you qualify for the finals and are asked to present your entry/program in 25 minutes or less, to a panel for judging purposes, what would you present and why?