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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Best Sales Campaign - Inbound or Outbound - Award Entry Form

KEY / LEGEND

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1.) What type of industry would describe your operation best? (Select only one.)
 


2.) What does the center do? check all that apply


3.) What kind of contacts does your center handle? (tick all that apply)


4.) When was the campaign introduced for this award submission?


5.) Please describe the campaign in detail
 





6.) What were the initial objectives? be specific
 





7.) What was the investment (in US Dollars - use oanda.com for conversion) for this campaign?
 


8.) What was the return on investment and over what time frame?
 





9.) What percentage of sales 'stuck' ie completed successfully?
 





10.) Describe all the measures you monitored, the targets and final results
 





11.) How did you measure customer satisfaction with the campaign?
 





12.) What other channels did you use as part of the campaign (explain) e.g email, chat etc?
 





13.) What lessons did you learn in the process?
 





14.) How much of the program was managed inhouse and what, if any, aspects were subcontracted out to others?
 





15.) In your opinion. what makes your sales campaign unique and the best in the region?
 





16.) If you qualify for the regional award finals and are asked to present your campaign to a panel of judges for judging purposes, what would you cover and why?