This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
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Survey Print

Best Contact Center Sales Professional Benchmarking Survey




1.)What type of industry sector would describe your company best? (Please select the closest one)
 


2.)What are the main functions of the contact center? (Please tick all that apply)


3.)What is your job title and outline your responsibilities?
 





4.)What are you selling? Please state types of products and value as well as describing typical customers.
 





5.)What would you say is the closest to your job level within your company? (Please select one)


6.)Please describe a typical day in this role - from the time you start to the time you finish and what you get done.
 





7.)How many years' experience do you have as a Sales Professional?
 


8.)What skills/attributes do you believe a successful sales professional requires?
 





9.)How many other people in your company are in the same role as you?


10.)If the answer to the question above is 5 or more, please tell us where you stand relative to the others for example are you #1, #2 etc.
 


11.)How long have you worked at your current center?
 


12.)How many interactions (calls/emails/chats) do you handle during an average shift?
 


13.)What differentiates you from other sales professionals in your center?
 





14.)What achievements have you accomplished in the last year for your center in terms of sales? (Please specify results versus targets)
 





15.)What awards (internal or external) have you won as a result of your sales ability?
 





16.)What are your personal goals in the next 2-3 years?
 





17.)Are there any personal challenges that you have had to overcome to do your job? If so, state them and what you did to overcome them.
 





18.)To help us understand some of your successes in this role, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





19.)What additional information are you able to provide that shows why you should be considered as the best in the region for this award.
 





20.)If you qualify for the regional award finals and are asked to present your skills, knowledge and experience in 15 minutes or less, to a panel for judging purposes, what would you present and why?
 





21.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)