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Survey Print

Best Outsourcing Partnership Benchmarking Survey




1.)This will not be seen by the judges. Please name both parties involved in the relationship and identify who is the client and who is the outsourcer.
 





2.)Whos is completing this entry? the client or the outsourcer?
 





3.)What type of industry would describe the CLIENT operation best? (Please select only one.)
 


4.)What is the primary function of the CLIENT contact center?


5.)What services are covered by this partnership (Please select all that you are submitting for this award)


6.)What are the majority of interactions involved in this partnership? (Please select the main ones)
 


7.)How long have the two companies been working and how did the relationship start?
 





8.)Describe in sufficient detail the nature of the project(s) you partner on.
 





9.)What specific challenges had to be overcome along the way and what are the net results from addressing these challenges?
 





10.)Please describe in detail performance targets and what has been achieved in terms of results.
 





11.)Please describe in detail how the relationship works i.e. does the client make request and outsourcer has to quote competitively etc.
 





12.)If you share common platforms such as software, share premises, performance plans etc. Please describe them here, of you do not, why not?
 





13.)Where will this relationship go from here?
 





14.)Quantify the number of staff involved and also numbers of inbound calls/outbound calls etc managed by the outsourcer.
 





15.)What would you say are the top 5 strengths of the relationship and why?
 





16.)Do you measure customer satisfaction by the outsource provider to clients customers?


17.)Who measures the customer satisfaction?
 


18.)If 'Yes' to Q17 above, which of the following methods do you use? (please check all that apply)
 
 


19.)Do you have a contingency plan should the Outsourcing service fail temporarily or permanently?


20.)If Yes to Q19 above, has that plan ever had to be used?


21.)What additional information can you share that illustrates why your partnership is outstanding and award winning?
 





22.)If you qualify for the regional award finals and are asked to present your partnership in 15 minutes or less, to a panel for judging purposes, what would you present and why?
 





23.)Are representatives from BOTH Client and Outsourcing provider available to present at the regional awards if you qualify?


24.)Approx how many staff are employed by the outsourcer for the client?
 





25.)To help us understand the success of this partnership, please upload a short (No more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!
 





26.)What additional information can you provide that illustrates why your partnership is the best out there?
 





27.)Who suggested you to enter this award and why? (This is for background information)