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Survey Print

Best Contact Center Design Award Award Questions

1.)What type of industry sector would describe your company best? (Please select the closest one)

2.)What does the contact center do? (Please select all that apply). NOTE: If you don't have a center select N/A.

3.)What kind of contacts does your center handle? (Please select all that apply). If you don't have a center select N/A.

4.)How long (in years) has this center been in operation?

5.)When was the design you have submitted completed? What year?

6.)How many staff do you employ in your center? State full time and part time below

7.)Describe the strategy behind the design - why the change? Who benefits and how?

8.)What are the key features of the center that you believe make it appealing to staff?

9.)What other features have you built in for the staff?

10.)What was the investment for the design - state in USD (US Dollars - use to calculate if you do not use USD)?

11.)What awards or internal/external recognition have you received as a result?

12.)What design features do you believe set you apart from most other centers?

13.)Please upload photos or videos showing all different views of the center and the design concepts named above (NO UPLOADS should include anything that shows your company name)

14.)With many centers having staff work from home (due to the pandemic) what facilities (if any) have you made available to make the workplace at home more appealing to staff?

15.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)

16.)What additional information are you able to provide that shows why you should be considered as the best in the region for this award.

17.)If you qualify for the regional award finals and are asked to present your design entry 15 minutes or less, to a panel for judging purposes, what would you present and why?