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This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information.
More details at www.ContactCenterWorld.com/worldawards

Best External Support Services - Professional Consulting - Award Entry Form

KEY / LEGEND

Upload Feature!
On many questions we allow entrants to upload additional supporting items such as documents, photos etc.

IMPORTANT - No items uploaded should contain your company name (even in the file name!) or any logos or references to brands that could identify your company or any personal names to judges - this is to protect the integrity of the awards process as judges should not base any decisions on who you are but just on the quality of the information provided.
Acceptable file types: Mp3, Mp4, PDF, JPG, Word, Excel, PowerPoint. Other file types are NOT supported.

shows questions that are for back ground information to help judges - it is not a scored / judged question

shows questions that judges will rate and score.

shows questions that ONLY ContactCenterWorld.com staff see - no judges see this data so we may ask for you add in names etc here and that is kept away from any judges





1.) What type of industry would describe your company best? (Select only one.)
 


2.) What were your key business objectives for the services provided to your client?
 





3.) Specify your measures of customer satisfaction and provide evidence of your results
 





4.) How have you successfully managed your client’s expectations and relationships?
 





5.) How do you show ROI to your clients – provide client testimonial to support your entry?
 





6.) What were your key challenges and how did you address them?
 





7.) What research sources did you consult in developing your solution? (Please check all that apply)
 


8.) Of those selected in Q7, which proved to be the MOST valuable to you and why?
 





9.) What lessons did you learn in developing the program for the client that will assist you in the future?
 





10.) What measurable goals or targets were your services intended to achieve?
Goal/Target (i.e. asa of 20 Seconds)Metric ( i.e. FCR of 80%)
 
 
 
 
 
 


11.) From Q10 above, briefly note the result (e.g. ASA goal 18 seconds, Actual 17.4 seconds)
a.Goal:
 
Actual
 
b.Goal:
 
Actual
 
c.Goal:
 
Actual
 


12.) What was the cost of developing and implementing your solution for the client (including your fees)? (Please specify in US Dollars - use Oanda.com for conversion)
Cost:
 
Currency:
 


13.) How did you justify the investment in the final solution adopted? Be specific
 





14.) Tell us about a unique problem that you solved using a process/strategy or technology in a way that was considered unusual or risky.
 





15.) What evidence can you provide to show that the solution has enhanced service and business performance? If you have documented evidence please upload it
 





16.) What challenges, if any, did you have to overcome when implementing the solution / working with the client?
 





17.) What were your key challenges and how did you address them.?
 





18.) What makes your solution to your client award winning in your opinion?
 





19.) If you qualify for the regional award finals and are asked to present your campaign to a panel of judges for judging purposes, what would you cover and why?