This is a printed copy of current questions for the Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into to enter the information.
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Best Green Contact Center Award Questions

1.)What type of industry sector would describe your company best? (Please select the closest one)

2.)What does the contact center do? (tick all that apply) NOTE If you don't have a center select N/A

3.)What kind of contacts does your center handle? (tick all that apply). If you don't have a center select N/A

4.)Is the award submission about a new or existing contact center?

5.)If this is a new contact center, when was the center opened?

6.)If this is an existing contact center, when was the center first opened and when were the green initiatives put into place

7.)Describe the overall GREEN program (launch date, objectives etc)

8.)Describe in detail the green initiatives you have already implemented

9.)Who leads the program, how is their role defined and how much time do they invest in the program?

10.)Share results on the program and compare against the objectives

11.)What did the initiative cost the company? State in US Dollars (use for conversions)

12.)What does the initiative save the money (if any) in USD each year

13.)What awards or recognition have you received as a result of these initiatives?

14.)What other benefits does the green program have on the company, its employees and the environment? Describe benefits for each

15.)What future plans do you have in place to bring in more 'green' initiatives?

16.)In your opinion, what makes your entry unique and award winning in this competition?

17.)To help us understand some of your successes as a green contact center, please upload a short (no more than 5 minute) Video (mp4) OR Audio (mp3) of you talking about your community spirit achievements in the last 12 months. DO NOT wear any corporate clothing, mention your name or company name or have anything that will allow any judge to figure out who you are or where you work!

18.)If you qualify for the regional award finals and are asked to present your green activities to a panel of judges for judging purposes, what would you cover and why?

19.)Who suggested you to enter this award (Job title only NO NAMES please) and why? (This is for background information)